Lasercare Basic

The Printer Assist Lasercare Basic is a comprehensive service suite aimed at providing rock solid protection from the most common causes of printer failure and disruption. By utilizing certified techs with depth and experience, we are able to offer an outstanding solution for a cost-effective, flat fee. Ultimately, the goal of the Lasercare Basic is to maximize employee productivity via maximum printer uptime, to minimize business risks from printer failure, and to effectively manage printer support costs.

The Lasercare Basic suite includes:

• Printer Monitoring and Maintenance
• An Onsite Proactive Maintenance and Cleaning Every Six Months
• Unlimited On call Onsite Support
• Unlimited Phone Support
• Unlimited Email Support
• Warranty Fulfillment on Original Equipment Manufacturer Printers
• Printer Documentation
• Online Tracking of Each Printer Incident
• Free Delivery of Toner with Guaranteed Lowest Price (OEM or Remanufactured)

Printer Monitoring and Maintenance
Printer Assist's biannual maintenance visits allow us more insight than ever before and gives us the ability to quickly and efficiently identify issues and resolve them with limited downtime or disruption to the end user. Each six months we come out to provide a thorough maintenance of your different printers. In the process, we tag each printer & obtain the serial number for our database. When reacting to issues we can provide a quick diagnosis with limited involvement by the end user. In addition to the reactive qualities, our proactive approach also allow us to generate detailed reporting that can show the health and status of your network printers at any given point in time. This provides solid information to work off of when failures occur. When intervention is required, we act immediately, usually resolving the issue an offsite or onsite visit.

Dedicated Account Manager
With Printer Assist, you have a dedicated account manager. As issues crop up, you have multiple ways to obtain service: (1) email, (2) online tracking, and (3) the ability to pick up the phone and contact your account manager. From Bay Area offices, we assess the issue and mobilize the proper technician to get it resolve the same day. For ongoing issues, your dedicated account manager tracks and acts until they are resolved. Having someone dedicated to your network makes sure you reduce or eliminate lost user productivity, dead printers, and reactive maintenance costs.

24x7 Unlimited Priority Support
It's essential for every business to know if their printers and copiers are running properly. Printer Assist priority support gives you that peace of mind by having someone available 24/7 to address issues that crop up. With our support structure, you'll never have to worry again about a printer going down for more for very long. Your dedicated account manager will determine which fixes are appropriate for your printers, ensure that all patches are installed properly, test your printers after the repair, and document all associated fixes. Printer Assist Lasercare ensures total coverage for your most important devices. Lasercare�fs printer monitoring is focused on analyzing the uptime, status, and availability of your core printer services on a 24x7 basis.

Contact Printer Assist for a FREE printer consultation to make decisions regarding purchasing or overall budgeting.

What Do You Receive?